All orders are mostly dispatched within 1-5 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day. During periods of high demand there may be a slight delay in the despatch of your goods however we will inform via email should this situation arise.
Orders Including a "Pre Ordered" Item
Orders including a pre ordered item will be shipped all together on the estimated despatch date of the pre ordered item. If you would like the items which are in stock to be shipped beforehand please email us at firstname.lastname@example.org and we will be able to arrange this for you at an additional cost.
You may also order 2 separate orders - One with your pre order items, the other with your in stock items. This way we will despatch your in stock items prior to your pre order items.
Deliveries within the United Kingdom usually arrive within 2 days after despatch, however please allow 5 business days before you enquire about your delivery.
Deliveries to Europe usually arrive within 3-5 after despatch but please allow up to 10 business days before you enquire about your delivery.
Deliveries to America, Australia, Asia, the Middle East & Africa usually arrive within 7 - 10 business days after Despatch , however please allow 14 business days before you enquire about your delivery.
Due to High Demand our stock often sells out within a few days and so we have introduced the option to pre order our high demand items.
When you pre order you are ordering for despatch not immediately, but when we roughly expect to receive our bulk inventory shipments from our factory. Essentially you are securing yourself the product (s) whilst they are in production meaning you do not have to worry about them being sold out once the stock arrives at our warehouse. As soon as we receive our inventory your order will then be despatched as priority before the items is restocked online and you will be the first to receive them before anyone else!
When you make a pre order you will receive an email to confirm that your order is a pre order and we will provide you with an estimated despatch date. This is the date when we expect to receive our bulk shipment and when your order will be despatched. We will update you if there are any changes to the expected despatch date and once your order has been despatched you will receive a shipping confirmation email as well as a tracking 24-48 hours later.
The email will also contain a link to your personal order status page where you can see what stage your order is at (Confirmed, In Progress, Shipped, Delivered)
You may cancel your pre order at anytime up to the despatch date however please advise us as far in advance as possible to avoid your item being shipped prior to receiving your request.
Please Note - many of our products actually sell out in pre orders before we receive our shipment and we cannot guarantee that the product (s) will be available after the estimated pre order despatch dates.